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How the flowhelp assistant answers

It answers with a source. And when it doesn’t know, it says so.

A real conversation, recorded

Visitor’s question: Can the assistant read PDF files?

Assistant’s answer: Yes, the assistant can read PDFs, including scanned PDFs.

Sources/docs/flowhelp

Visitor’s question: What’s your phone number?

Assistant’s answer: I don’t have a phone number to share. You can reach the team by tapping the person icon at the top of this chat and leaving your contact details and a message.

01A citation, or nothing
An answer from a web page links that page. On your site, that’s one of yours.
02“I don’t know” instead of making it up
It doesn’t guess the missing fact. The question lands in the dashboard as a gap to fill.

Two questions put to the assistant on flowhelp.ai, with its answers word for word.